Men's Brown Dubai Last Cowboy Ankle Boot with Side Zipper | BS-VIncent

We want you to love what you bought. If something didn't fit or isn't what you expected, here's how it works. The short version: you have 30 days, the item needs to be unworn, and return shipping is on you.

Important: if your order arrived damaged, defective, or wrong, let us know within 7 days of receiving it. That's a shorter window than the regular 30 days, but in that case we cover all shipping for your return or exchange. The sooner you tell us, the sooner we can make it right.

You have 30 days
You have 30 days from the day you received your order to request a return or exchange. After 30 days, we can't accept returns or exchanges.

What condition the item needs to be in

• Unworn, and in its original box or packaging
• Boots: try them on indoors, on a clean surface. If the soles show wear, we can't accept them.
• Hats: no sweat marks and not reshaped

What can't be returned
Sale items are final sale. No returns or exchanges.

How to start a return or exchange

1. Email us at info@botaexotica.com with your order number and whether you'd like a return or an exchange.
2. We'll let you know what the shipping label costs. Once it's paid, we'll send it to you.
3. Pack the item in a shipping box or bag. Please don't stick the label directly on the boot box.
4. Drop it off with the carrier on your label (it could be USPS or UPS). If you have any trouble with the carrier, let us know and we'll work something out.

Who pays for shipping?
The customer pays for the return label. The cost depends on what it takes to ship your package. Since you pay for the label separately, your refund is for the full amount you paid for your order.

For exchanges, the customer covers shipping both ways: sending the item back and shipping the new one. Exchanges depend on availability. If we don't have the size or style you need, we'll refund you instead.

Got something damaged, defective, or the wrong item?
We're really sorry! Let us know within 7 days of receiving your order, and email photos to info@botaexotica.com. In that case, we'll cover all shipping for your return or exchange.

After 7 days, we can't accept claims for damaged or defective items.

Your refund
Once we receive and check your package, we'll refund you to your original payment method. It usually shows up in your account within 5–10 business days, depending on your bank. If it's been longer than that, text or call us at (323) 891-4712, or email info@botaexotica.com, and we'll look into it.

International orders
The same rules apply. The customer covers all return and exchange shipping. International shipping costs, taxes, and duties are not refundable.

Questions? We're here to help: info@botaexotica.com · (323) 891-4712

REMINDER: Please note that we operate our shipping services EXCLUSIVELY from Monday through Friday. Orders placed during the weekend will be processed and shipped on the next available business day. We appreciate your understanding and cooperation in this matter.

What locations do you ship to?

We currently are able to ship worldwide. Customers are responsible for any international duties upon arrival. Please check your local government agency for these costs

How long does an order take to arrive once shipped?

For shipments within the United States, please allow a delivery timeframe of 2-7 business days. Please note that product availability may impact the processing and shipping time of your order.

For international shipments, the delivery time can vary and may take at least 2 to 4 weeks. Additionally, customized orders may require an additional 1 to 4 months for delivery.

We kindly ask for your patience and understanding regarding the varying shipping durations based on the destination and nature of the order.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in transit?

 Email us at info@botaexotica.com if your order has not been delivered 7 or more days after the expected delivery date provided.  

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

We reserve the right to make changes to the policy.