Shipping policy
REMINDER: Please note that our shipping services operate EXCLUSIVELY from Monday to Friday. Orders placed over the weekend will be processed and shipped on the next available business day. We appreciate your understanding and cooperation in this matter.
How long does it take for an order to arrive once it is shipped?For shipments within the United States, please allow a delivery time of 2 to 7 business days. Please note that product availability may affect the processing and shipping time of your order.
For international shipments, delivery time may vary and may take at least 2 to 4 weeks. Additionally, custom orders may require an additional 1-4 months for delivery.
We appreciate your patience and understanding regarding different shipping durations based on the destination and nature of the order.
Long delaysOn some occasions, delivery time may be longer than stated in our policy. If that is the case, please contact us as soon as possible and we will do our best to help you resolve any situation that is within our control.
Will I receive a tracking number for my package?Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control, such as postal delays or customs inspections. Thanks for your patience and understanding.
What places do you ship to?Currently, we can ship orders anywhere in the world. Customers are responsible for any international taxes or duties that apply at the time of delivery. Please consult your local government agency for these costs.
What should I do if my order is lost during transportation?Please email us at info@botaexotica.com if your order has not been delivered in 7 days or more after the estimated delivery date provided.
We reserve the right to make changes to the policy.
Shipping Policy
REMINDER : Please note that we operate our shipping services EXCLUSIVELY from Monday through Friday. Orders placed during the weekend will be processed and shipped on the next available business day. We appreciate your understanding and cooperation in this matter.
What locations do you ship to?We are currently able to ship worldwide. Customers are responsible for any international duties upon arrival. Please check your local government agency for these costs
How long does an order take to arrive once shipped?For shipments within the United States, please allow a delivery timeframe of 2-7 business days. Please note that product availability may impact the processing and shipping time of your order.
For international shipments, the delivery time can vary and may take at least 2 to 4 weeks. Additionally, customized orders may require an additional 1 to 4 months for delivery.
We kindly ask for your patience and understanding regarding the varying shipping durations based on the destination and nature of the order.
Will I receive a tracking number for my package?Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in transit?Email us at info@botaexotica.com if your order has not been delivered 7 or more days after the expected delivery date provided.
Extended DelaysIn some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
We reserve the right to make changes to the policy.